Our enterprise Call Recording System provides a scaleable, cost effective, and full-featured call recording solution for small enterprise applications. Supporting up to 32 telephones, The multi-user feature of the solution is compatible with all recording interfaces supporting most TDM digital telephones and analog telephones.
A customer supplied Windows-based PC Server records all telephone conversations (in compressed WMA or uncompressed WAV format) and call data to the our system recording interface using a USB connection. Call records may be accessed either directly from the PC Server or remotely from a network connected PC.
Users and Supervisors will find it easy to search, sort, retrieve, email, and playback call records. Our system also offers Supervisor Live Call Monitoring and automatic or manual (on-demand) call recording functionality activated by the telephone or user PC.
Automatic or on-demand activated recording
On-demand recording activated by telephone key press or software anytime during call or 'post-save' a call after completion
Network-based Supervisor Live Call Monitoring
WMA file compression option of 3MB/hour or uncompressed WAV format
Email call records directly
Editable comment field for each call record for archiving important notes and easier search and retrieval
Search call records by time, call type (inbound, outbound, missed), call display information, duration, comments, user, or telephone
Unlimited Supervisors and Users
The license based only upon number of telephone recording interfaces
Excel export utility of complete call log records
Permissions based user privileges with passwords
Secure administrator configuration
Alerts and Notifications
E-mails, SMS and screen pops are sent based upon user-defined business rules when call criteria is met.
Economical for small enterprise applications
Scaleable from 1 to 32 telephones on a single non-proprietary Windows-based PC
LAN-configurable for simultaneous shared access
Reliable, feature rich solution with easy-to-use interface
Our Call Recording System was easy to implement, is highly functional, easy to use, and extremely reliable. In addition, the support from us has been excellent.